Ekofuel - Deliveries

Bioethanol fuel orders placed before 3.00pm will be despatched the same day for next day delivery. This excludes bioethanol fuel ordered on a weekend or bank holiday. Bioethanol fuel ordered on a Friday before 3:00pm will be delivered Monday. Bioethanol liquid fuel will not be delivered on a bank holiday. 

Please refer to the delivery cost postcode checker on the checkout page to see available delivery options and charges:

 Delivery Options Available:

  • Free Next Business Day

Delivery is attempted between 7:30am - 6pm Mon-Friday. The courier will send an email advising of the delivery. If a mobile number has been provided on the order, the delivery notification will also be sent via text message. The progress of the delivery can be tracked throughout the day on the courier's website. 

This service is available to England, Wales and parts of Scotland, with the exception of Scottish Highlands, where additional delivery charges and longer delivery times may apply.

  • Signature required

Delivery will be made according to the delivery service selected. When the courier attempts delivery, they will only leave the parcel(s) with a signature at the delivery address or with a neighbour. If no-one is home and the delivery driver attempts to leave the parcel with a neighbour their signature is also required. 

  • Leave unattended at own risk

Delivery is made according to the delivery service selected. If no-one is home when the courier attempts delivery, the driver can leave the parcel unattended at the property. Leaving an item safe will be at the driver's discretion and leaving safe is not permitted for business addresses. If this delivery option is selected, the goods are left at the risk of the buyer, there is no facility to claim for damages, shortages or losses as the order is considered fulfilled once the driver has left the parcel(s).   If a buyer asks for the goods to be left safe and they cannot be located following delivery, while we will provide as much information as available from the courier, Prima Industries Ltd and the courier accept no responsibility for the theft. It is the buyers responsibility to contact the Police regarding any lost deliveries. 

 

Delivery restrictions

We are only able to delivery to a residential or business address. 

Due to the flammable nature of the goods, we are unable to ship across water to Scottish Isles, Northern Ireland, Isle Of Wight, Off Shore & Channel Islands.  We are also unable to despatch items to a drop off point or safe store location.  

In the event you place an order which is despatched to your requested delivery address, which the courier is unable to delivery due to known delivery restrictions, your order will be cancelled minus the cost of the return carriage back to sender.  

Failed Delivery attempts

Once your order is despatched, a consignment number will be sent via email to allowing you to track the delivery. If no-one is in for the delivery and depending on the delivery service you have selected, the item may be left with a neighbour, left safe or returned to the depot awaiting further contact from the consignee. 

If the item is returned back to the consignee's (buyer's) local depot, it will be held for 2 days before it is returned back to sender. You must contact the courier with your tracking number within the 2 days to arrange a suitable time for re-delivery or collection. The redelivery will be carried out in line with the same service selected at the time of order. No changes to the delivery address or type of delivery method are permitted. 

 Prima Industries Ltd or our courier cannot accept responsibility for any goods lost or stolen once delivery has been made which also includes those signed for by your neighbour. 

Return to Sender

If the package is returned to sender following two failed delivery attempts, there will be a charge should you wish to have a third redelivery. Alternatively a refund will be issued minus the cost of the return carriage back to sender. 

Damaged Deliveries

In the event your item is delivered damaged, you must make a note of the damage on the (POD) Proof of Delivery, at the time of signing and receiving the goods.  Failure to report the damage on the POD will invalidate any claim.   Please contact customerservice@primaind.co.uk on the day of delivery to advice of the damage including photographic images. On receipt of your email we will endeavour to respond within 24hrs of our normal hours of business which are, 9am – 5pm Monday to Friday excluding Bank holidays and weekends.   

Incorrect Goods Delivered

In the event the goods on your order are incorrect or an incorrect quanity, you must make a note of the error on the (POD) Proof of Delivery, at the time of signing and receiving the goods.  Failure to report the incorrect quantity on the POD will invalidate any claim.   Please contact customerservice@primaind.co.uk on the day of delivery to advise of the discrepancy, including photographic images.  On receipt of your email we will endeavour to respond within 24hrs during business hours (9am – 5 pm, Monday – Friday, excluding bank holidays and weekends).    

Late Deliveries

In the event your item has not arrived, please refer to the couriers tracking page for the latest delivery status.   If delivery is not received within 3 days of your expected delivery date, please contact customerservice@primaind.co.uk.   On receipt of your email we will endeavour to respond within 24hrs during business hours (9am – 5 pm, Monday – Friday, excluding bank holidays and weekends). Unfortunately, we are unable to track late deliveries until they are three days late of the expected delivery date. 

Lost or Missing Items

Following your email to customer services advising your item has not been received within 3 days of your expected delivery date, we will contact the courier to request a detailed search for the item(s).   Full depot searches can take up to 3 days to complete.  Following the completion of a full depot search, if your item is deemed lost or missing by our courier, we will refund the full value of the item.   The refund will be processed using the same method of payment on order and can take up to 3 days to appear on your statement. 

Disputed deliveries

In the event you wish to dispute the information on the couriers POD, please forward the details of your dispute in writing to customerservice@primaind.co.uk within 48hrs of your anticipated delivery date.   On receipt of your email we will endeavour to respond within 24hrs during business hours (9am – 5 pm, Monday – Friday, excluding bank holidays and weekends).   

Large Quantities of Bioethanol Fuel

Up to 192L of bioethanol fuel can be bought online however we can supply larger quantities, from pallets (756L) to lorry loads. If you are interested in bulk quantities of bio ethanol fuel, please call 01709 524 162 or contact ekofuel@primaind.co.uk for very competitive prices and delivery quotes.